Privacy Policy

Last updated: 21 April 2026 — v1.0

SEM Hidrolik A.Ş. ("SEM Hidrolik", "we", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose and protect your information when you use our website semhidrolik.com.tr, under the EU General Data Protection Regulation (GDPR) and the Turkish Personal Data Protection Law No. 6698 (KVKK).

1. Data Controller

SEM Hidrolik A.Ş. — Köseler Mahallesi Mermerciler Küçük Sanayi Sitesi 22. Sokak No: 18, Dilovası / Kocaeli, Turkey. Phone: +90 262 754 54 54. For data-protection enquiries, please use our Data Subject Request page.

2. Personal Data We Collect

• Identification: name, surname (when you submit a contact or question form).
• Contact: e-mail address, phone, postal address.
• Content: the messages, questions and requests you send us.
• Technical data: IP address, browser, visit timestamps and visited pages.
• Cookies: detailed in our Cookie Policy.

3. Purposes of Processing

• Responding to your enquiries and providing support;
• Informing you about our products and services;
• Website security, monitoring and performance improvement;
• Fulfilling legal and regulatory obligations;
• Establishing, exercising or defending legal claims.

4. Legal Bases

We rely on the following legal bases (GDPR Art. 6 / KVKK Art. 5):

• Performance of a contract;
• Compliance with a legal obligation;
• Our legitimate interests (site security, fraud prevention, improvement);
• Your explicit consent for analytics and marketing cookies.

5. Recipients / Data Transfers

Your data may be shared with competent public authorities when legally required, and with service providers (hosting, e-mail, security, analytics) who act on our documented instructions. International transfers are carried out only with appropriate safeguards in place.

6. Retention

Personal data is retained for as long as necessary to fulfil the purpose of processing and to comply with applicable statutory retention periods, after which it is deleted, destroyed or anonymised.

7. Your Rights

You have the right to:

• Access your personal data;
• Request rectification or erasure;
• Restrict or object to processing;
• Data portability (where applicable);
• Withdraw consent at any time (without affecting past processing);
• Lodge a complaint with the supervisory authority.

To exercise these rights, please submit a Data Subject Request.

8. Security

We apply technical and organisational measures — encryption in transit (TLS), access controls, privilege management, regular audits, logging and backups — to protect your data against unauthorised access, alteration or destruction.

9. Changes

We may update this Privacy Policy from time to time. The current version is always published on this page; significant changes will be announced on the website.